How to Cancel
To cancel your subscription please contact us and request cancellation of your subscription. We will then confirm your cancellation request, cancel your subscription and let you know the end date of the service we provide to you.
If you cancel before we provision your order we will refund your initial month's subscription payment.
If you order the wrong product we will refund your subscription payment as long as you contact us to cancel the incorrect order within 24 hours of making the order. If we haven't provisioned the order yet then we will also refund your subscription even if 24 hours have elapsed since placing the order.
Please note that cancellations that occur after the first month of subscription will not result in a refund, and your service will run up to the end of the prepaid period (e.g. end of month two if you cancel midway through month 2).